From the desk of Marketing Director, Christine Thomas:
Ultimately, it’s not just about talking to your customers that gives you the information you need, it’s about talking to them the right way. Here are some tips on how you can communicate more effectively with people at work, be they customers, co-workers, subordinates or superiors:
- Beware of interrupting
- Listen actively
- Avoid negative questions
- Use positive instead of negative statements
- Be careful of misinterpreted words and phrases
- Keep the customer informed
COMANCO seeks to solve problems for our customers through communication and help build better and lasting relationships.
SAFETY ★ QUALITY ★ SERVICE